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Online Support

Law School Computers

Purchases

The UW Law Help Desk is responsible for purchasing PCs for all Law School faculty, staff, and select student organizations (SBA, Moot Court, Law Review, Wisconsin Journal of Law, Gender & Society, Wisconsin International Law Journal) with the following exceptions:

  • Units within the Law School that receive partial external funding are required to contribute toward the purchase of computing equipment for their staff, faculty, and students.
  • Units within the Law School that are wholly funded by external sources are required to fund the entire purchase of new computing equipment for their faculty, staff, and students.

Upgrades

Decisions on upgrading existing PCs will be made by UW Law Help Desk according to available funding, the age of the PC in relation to the average age of PCs in the Law School in general, and the nature of the work performed by the PC's chief user.

PCs purchased for faculty and staff use will conform to minimal specifications as determined by the Director of Technology. Faculty and staff who have access to alternative funding sources can contribute toward the purchase of any desired upgrades beyond the "base" specifications.

Faculty and staff who are "due" for an upgrade will be notified in advance and given the option of identifying funds for any deisred upgrades to the base unit.

Upgrades will be scheduled on a per user basis shortly after new PCs arrive and are configured by UW Law Help Desk staff.

Transferring Content

Every effort will be made to transfer existing files and applications from a user's old PC to new PC. However, users should review the List of Supported Software and notify Technology Services staff of any additional software they have had installed.

Users should store files anad documents in Microsoft OneDrive.

Purchasing Personal Computers

with Personal Funds

The UW Law Help Desk does not provide purchasing assistance for computers to be purchased with personal (non-UW) funds. The DoIT Tech Store has sales staff available for consulting. Contact them through the DoIT Tech Store help page.

with Departmental Funds

For faculty and staff who are using departmental funds to purchase a computer for use at home, the Director of Technology will consult with you and prepare a recommendation/quote from Dell.

You may obtain alternate quotes from other vendors/sources on your own but please check with the law school's accountant Jennifer Gardner (room 5106A, jennifer.gardner@wisc.edu) to check state purchasing guidelines. When you have a quote you are satisfied with, you may give the necessary paperwork to Jennifer Gardner to have a Purchase Order prepared and sent to the selected vendor.

If purchased with state funds, the computer must be delivered to the Law School. If you choose, we will install any supported software and generally prepare your PC for use at your home. You are responsible for transporting the PC to your home and setting it up.

Computer Support

Departmentally Owned

If your PC was purchased with University funds (a grant, a Professorship, a graduate school account, etc.) Technology Services staff can provide limited technical support.

  1. Home PC's receive less priority than Law School PC's. You must be prepared to leave your home PC with us for 3-5 business days
  2. We do not provide on-site support; you must bring your PC (no cables, monitors, keybaord, etc. are necessary) to room 2270 of the Law School
  3. We can only install software that we support and own licenses to
  4. We will make every effort to ensure that no data is lost during whatever operations we perform, but we are not responsible for any data loss that may occur due to unforeseen problems. You are responsible for backing up your home system regularly.
  5. We are not authorized repair agents of any manufacturer. We cannot order spare parts unless they are covered by warranty. We cannot perform hardware repair unless the specific repair does not void the warranty.
  6. Depending on the circumstances (current work load, nature of problem, etc.) we may recommend shipping your system to an authorized repair agent.

Personally Owned

If your PC was purchased with personal funds, we cannot provide support for it. We recommend you contact DoIT's Repair Desk. For more information, see DoIT Repair Services.

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